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Manvel Animal Clinic

Late & No-Show Policy

We, at Manvel Animal Clinic understand that sometimes you need to cancel or reschedule your appointment. However, when you do not call-in advance to cancel your appointment, you may be preventing another pet from getting much needed treatment.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts before your appointment. Below, our missed appointment policies are outlined.

Late Arrival Policy

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. Therefore, a client that arrives 15 minutes or more late to their scheduled appointment may be required to be seen by the next available Veterinarian or will need to be rescheduled. Frequent or excessive late arrivals may result in additional fees. We apologize for any inconvenience this might cause.

Cancellation of an Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please send us an email at [email protected].

Appointment No-Show Policy

  • A “no-show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.

  • The first time there is a “no-show”, we will contact you via phone/text/email to inform you of the missed appointment and remind you of our “no-show” policy. The first time, as a courtesy, no charge will be applied to your account. Second occurrence, you will be required to pay a nonrefundable $25 no-show fee.

We appreciate your patience and understanding as we continue to do all we can to serve the needs of you and your pet.

Policies may be subject to changer per manager approval.